What is TOPdesk SEE?

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TOPdesk SEE is our online digital transformation event, where we bring together IT Managers, Service Desk Co-ordinators and other professionals to upgrade their organization’s service delivery. This year’s edition will take place online on 15 June 2021, and is designed to give service professionals the practical skills and knowledge needed to upgrade their organization's customer experience (CX).

Check out this year's programme to learn more.

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How do I join TOPdesk SEE 2021?

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Today's the day! We're going LIVE at 13:30 (CEST). You can join the TOPdesk SEE 2021 livestream from 13:15 (CEST) onwards. Just fill out your name and email address, and you're good to go. SEE you there!

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Who should attend TOPdesk SEE?

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TOPdesk SEE is aimed at anyone using ITSM at a tactical or strategic level. So that's IT Managers, Service Desk Co-ordinators, Application Managers and anything in-between. It's the online event where service professionals can come together to watch inspiring keynotes, network, and get practical tips and tricks to improve their organization's service delivery.

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When and where will TOPdesk SEE 2021 take place?

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TOPdesk SEE is coming straight to your (home) office. We're putting on a live, online event. The programme will kick off on 15 June at 13:30 (CEST) and will end at 17:30 (CEST). You're welcome to tune in at any point throughout the show. Today's the day! We're going LIVE at 13:30 (CEST). You can join the TOPdesk SEE 2021 livestream from 13:15 (CEST) onwards. Just fill out your name and email address, and you're good to go. SEE you there!

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What is the theme for this year's edition?

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This year's theme is Customer Happiness, Decoded. Customer experience (CX) will be pivotal in determining which organizations will succeed over the next decade and which will be left behind. But we know that the best service experiences are built by focusing on people, not buzzwords. That’s why, this year, we’ve dedicated our flagship digital transformation event to helping service professionals master what really matters: customer happiness.

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I'm attending TOPdesk SEE 2021 on 15 June. How can I prepare?

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So glad you're joining us! Here are a few things you can do to get SEE-ready:

• Find a laptop (or computer) where you can watch the show.
• Download Google Chrome - the livestream supports all browsers, but Chrome works best.
• Charge your phone - you'll need another mobile device for the interactive elements such as polls and live chats. Google Chrome and Safari (iOS) work best for this.
• Keep an eye on your inbox - you'll recieve a livestream link on 15 June, where you'll be asked to log in using your name and email address. Still haven't recieved anything? Don't panic - get in touch via see@topdesk.com or give us a call at +31 270 09 35

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How do I take part in live chats, polls etc.?

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Click here to join our interactive tool.

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I'm trying to join the TOPdesk SEE 2021 livestream, but I'm experiencing technical difficulties. Any help?

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Sorry you're having trouble! Use the checklist below to get to the bottom of it:

• Do you have browser extensions which block ads? Try disabling them - they could be affecting video playback.
• Got lots of tabs open? Try closing them.
• Have you tried restarting your browser?
• Have you tried clearing your cookies?
• If you haven't already, make sure your browser is updated to the latest version.

If you're on a desktop:

• Are you using Windows 7 or higher, Mac OS X 10.6 or higher?
• Are you using Google Chrome 45+, Mozilla Firefox 49+, Safari 10+, or Microsoft Edge 15+-?

If you're on a mobile device:

• Are you using Chrome 45+, or Safari 10+ (iOS)?
• What is your internet speed like? We recommend 5-10mbps download speed. You can check your connection at www.speedtest.net

Are you using a Smart TV?

• Unfortunately, our stream doesn't support browsers on Smart TVs.

Still having trouble? Get in touch via see@topdesk.com or give us a call at (015) 270 09 35.

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