The so-called “CX Factor” will be pivotal in determining which organizations will succeed over the next decade and which will be left behind. But what does great customer experience really look like, in practice? 

The best service experiences are built by focusing on people, not buzzwords. That’s why, this year, we dedicated our flagship digital transformation event on 15 June to helping service professionals master what really matters: customer happiness.

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The digital transformation event for service professionals

The TOPdesk Service Excellence Experience (SEE) is our biggest ITSM event ever. This year's online event took place on 15 June.  

Interested in joining the next edition? 

Last year's speakers

Graphic Elements — Triangle — Luke Warm.
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Graphic Elements — Stripe — Luke

Duncan Wardle

Former Head of Innovation & Creativity at Disney

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Wolter Smit

CEO/Founder of TOPdesk

Hannah Fry

Mathematician and Broadcaster 

Jitske Kramer 

Corporate Anthropologist

TOPdesk SEE 2021

This year, on 15 June 2021, the TOPdesk Service Excellence Experience came straight to the (home) offices of over 4000 service professionals. We put on a live, online event. And —trust us— it was much more than your average webinar. 

Attendees listened to live talks from world-renowned speakers, engaged with expert panels, and get tips and tricks from some of our very own TOPdesk specialists.

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Picked up some nice insights from the TOPdesk See event 2021

Robert van de Maat


Germen Engel

SEE you next time?

Be the first to hear about future editions of TOPdesk SEE 2021


Customer Happiness, Decoded.

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