TOPdesk SEE 2021:

Customer Happiness, Decoded.

The digital transformation event for service professionals

15 June 2021 13:30 -17:30 (CEST) - Online - Free

Customer experience (CX) is now a crucial differentiator for businesses.  

The so-called “CX Factor” will be pivotal in determining which organizations will succeed over the next decade and which will be left behind. But what does great customer experience really look like, in practice?


The best service experiences are built by focusing on people, not buzzwords. That’s why, this year, we’ve dedicated our flagship digital transformation event to helping service professionals master what really matters: customer happiness.


At TOPdesk SEE 2021, unlock the practical skills and knowledge your team needs to start making customers happier, right away.  

TOPdesk SEE 2021

This year, on 15 June 2021, the TOPdesk Service Excellence Experience is coming straight to your (home) office. We’re putting on a live, online event. And —trust us— it's going to be much more than your average webinar.


It's the digital transformation event for service professionals, where customer experience meets ITSM. 

Expect to listen to live talks from world-renowned speakers, engage with expert panels, and get tips and tricks from service excellence specialists, tailored to your business. 

(There might even be a few surprises along the way.)

What you'll do

Discover the right technologies and processes to increase your customer happiness and grow your business.


Learn future-proof strategies to get your team to outperform on service delivery, every time.


Connect and exchange knowledge with peers, thought leaders, and TOPdesk software specialists.  


Engage with TOPdesk SEE 2021, where digital transformation is made practical and manageable, in a single day.    

Who you'll meet

Inspiring speakers

TOPdesk experts  
ITSM thought leaders 
IT Managers

Service Desk Coordinators


Rewatch our live Q&A

When it comes to ITSM, it's hard to predict the future: What if remote working is here to stay? Or service desks are taken over by AI?


Thankfully, we have Roy Atkinson (CEO Clifton Butterfield) and Annemarie Wolfrat (Agile Transition Coach TOPdesk) on hand to help answer these and other “What if” questions about the future of ITSM and CX.

Roy Atkinson

CEO, Writer and ITSM expert

Annemarie Wolfrat

Agile Transition Coach TOPdesk


Duncan Wardle

Former Head of Innovation at Disney

Wolter Smit

CEO/Founder of TOPdesk

Hannah Fry

Mathematician and Broadcaster 

Jitske Kramer 

Corporate Anthropologist

I actually missed events like this but @TOPdesk_NL did a great job…my compliments for the professional and interactive setup

Robert van de Maat


Robert van de Maat

Ready to begin your digital transformation?

Register for free to join us at TOPdesk SEE 2021


SEE is an initiative by